1. Who Handles Your Information

Progressive Welding Solutions Ltd., based in Cantonement, Vieux Fort, Saint Lucia, is responsible for personal information handled for its website, store, enquiries, and projects.

This policy covers PWS activities on this website. External websites and service providers may also handle information under their own privacy notices.

2. Information We Collect

The information collected depends on how you interact with us:

• Contact details: Name, email address, telephone number, and correspondence.
• Order and account details: Billing and delivery addresses, products purchased, order history, account information if you register, payment status, and transaction references.
• Project and booking details: Property location, preferred availability, measurements, drawings, photographs, and information you submit for assessments, quotations, sourcing, fabrication, or installation.
• Support and feedback: Messages, complaints, reviews, and information provided when requesting help.
• Website information: IP address, browser and device details, access logs, and cookie or usage information generated when interacting with the website.

Only provide information you are authorised to share. Avoid including unrelated people, identity documents, or sensitive details in project photos and uploads.

3. How Information Is Collected

We receive information directly through checkout, account registration, website forms, email, telephone, WhatsApp, and project discussions. Information may also come from a representative you authorise, payment providers, delivery partners, or suppliers where needed to manage your order.

Technical information may be collected automatically through website hosting, security tools, cookies, and other enabled website technologies.

Providing information is generally voluntary. However, we may be unable to process an order, arrange delivery, prepare a quotation, or provide a service without the details necessary for that activity.

4. Why We Use Information

• Respond to enquiries and prepare quotations.
• Process orders, payments, refunds, and account requests.
• Arrange site assessments, deliveries, sourcing, fabrication, and installation.
• Provide purchased digital products, access instructions, and support.
• Send order, appointment, project, safety, and relevant purchased-product updates.
• Maintain business records, resolve disputes, and meet legal obligations.
• Protect the website, investigate fraud, and understand website performance.
• Send marketing where permitted and in accordance with your choices.

Depending on the activity and applicable law, processing may be necessary to take steps you request before a contract, fulfil a contract, meet a legal obligation, pursue a legitimate business purpose balanced against your rights, or act on your consent.

Where consent is required, it must be obtained separately; merely visiting the website is not consent to optional processing.

5. Payments

Payment information is handled by the payment provider available through your chosen checkout method. The provider’s privacy notice explains its handling of payment and fraud-prevention data.

PWS receives information needed to confirm and manage the transaction, such as payment status and transaction references. Do not send full payment card details or security codes through email, WhatsApp, or ordinary enquiry forms.

6. Who Receives Information

Relevant information may be shared with:

• Website and business service providers: Hosting, store software, email, security, and technical support providers.
• Payment providers: To process transactions and handle fraud checks, refunds, or payment disputes.
• Suppliers and manufacturers: To confirm specifications, source products, or fulfil supplier-dispatched orders.
• Carriers, freight agents, and customs partners: To arrange shipping, clearance, and delivery.
• Project personnel: Staff, installers, and contractors who need details to carry out the agreed work.
• Professional advisers or authorities: Where necessary for legal, accounting, regulatory, or dispute-related purposes.

Sharing should be limited to what the relevant task requires. For example, a supplier dispatching directly to you may need your name, delivery address, and telephone number.

7. Cookies, Analytics & Embedded Content

Cookies and similar technologies may support cart contents, account sessions, checkout, preferences, security, and website measurement.

Where optional analytics or advertising technologies are enabled, they may collect browsing information and interact with third-party services. Consent will be requested where required. Use available cookie controls to manage optional choices, or your browser settings to restrict cookies. Blocking necessary cookies may affect checkout or account functions.

Embedded videos and other external content may communicate information to the content provider when loaded or used. External links and affiliate destinations have their own privacy practices.

Read our Cookie Policy for further information. A privacy notice does not itself block cookies or replace consent controls.

8. Marketing & Service Messages

Purchasing a product or requesting a quotation does not by itself subscribe you to a marketing list. Marketing messages will be sent only where permitted and with consent where required.

You can opt out using an unsubscribe option where provided or by contacting PWS. Withdrawing marketing consent does not prevent necessary communications about an existing order, appointment, project, product access, safety issue, or support request.

9. Project Images & Public Reviews

Project images may be used internally for measurements, planning, progress records, and quality review. Permission will be requested before identifiable client or property information is used for marketing.

If you submit a review for publication, its text and the public name associated with it may be visible to other visitors. Do not include private contact details in public reviews.

10. International Processing

Website services, payment processing, overseas suppliers, and delivery arrangements may involve information being processed outside Saint Lucia, including in countries with different privacy laws.

Where international transfers require safeguards or other legal conditions, those requirements must be met. You may contact PWS for information about providers or transfer arrangements relevant to your order or enquiry.

11. Retention & Security

Information is retained for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, project administration, warranty support, accounting, legal requirements, and dispute resolution. Retention periods depend on the record and applicable obligations.

When information is no longer needed, it should be deleted or anonymised as appropriate. Backup copies may remain until replaced or removed through the backup cycle and should not be used for unrelated purposes.

We use reasonable administrative and technical measures to protect information. No website, storage system, or transmission method can be guaranteed completely secure. Keep your account credentials private and notify us of suspected account misuse.

12. Your Choices & Privacy Requests

Depending on applicable law and the circumstances, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent where processing relies on it.

You may contact us to make a request even if you are unsure which right applies. We may reasonably verify your identity and request enough information to locate the relevant records. We will respond within applicable legal time limits and explain any lawful restriction.

Some records may need to be retained for legal or contractual reasons. You may also raise a concern with a competent privacy or consumer authority where applicable; contacting PWS does not remove that option.

13. Children & Unnecessary Sensitive Information

Our store and contracting services are intended for adults or authorised business representatives. We do not ask children to submit personal information independently.

If you believe a child has provided personal information without appropriate authority, contact PWS so we can review the circumstances and take appropriate action.

14. Policy Updates

We may update this policy when our services, technologies, or legal obligations change. The revision date appears above. Material changes will be brought to your attention where required.

An update does not retrospectively authorise a new use requiring consent or another lawful basis.