Last updated: August 24, 2026
This PWS Refund and Return Policy explains cancellations, returns, exchanges, and refunds for purchases made from Progressive Welding Solutions Ltd. (“PWS,” “we,” “us,” or “our”) wants customers to purchase with confidence.
Nothing in this policy limits any rights provided under applicable consumer-protection law.
ONLINE ORDER CANCELLATIONS
Eligible online orders may be canceled within seven working days in accordance with the Refund & Return Policy. To request cancellation, email info@progressiveweldingsolutions.net with your order number and the subject “Order Cancellation.”
If the order has already shipped, the customer may be responsible for returning it in its original condition. Approved refunds will be issued within the period required by applicable law.
STANDARD STOCKED PRODUCTS
To qualify for a change-of-mind return, a stocked product must:
- Be unused, uninstalled, and in resalable condition.
- Include its original packaging, accessories, manuals, and components.
- Be accompanied by proof of purchase.
- Receive return authorization from PWS before being sent back.
Products purchased correctly and matching their advertised description are not automatically eligible for a refund simply because the customer no longer wants them, except where online cancellation rights or applicable law provide otherwise.
DEFECTIVE, INCORRECT, OR MATERIALLY DIFFERENT PRODUCTS
Contact PWS promptly if a product is defective, damaged, incorrect, or materially different from its description.
PWS must be given a reasonable opportunity to inspect the product. Depending on the circumstances and applicable law, PWS may repair the product, replace it, or issue a refund.
No restocking fee will be charged when a product is confirmed to be defective, incorrect, or materially different from what was ordered.
ELECTRICAL EQUIPMENT
Faulty or non-functional electrical products may be returned within 30 days of purchase for an exchange or refund, subject to inspection.
This does not cover damage caused by misuse, neglect, abuse, unauthorized modification, incorrect electrical supply, improper installation, or events unrelated to a manufacturing defect.
Any additional manufacturer’s warranty will be stated on the applicable product page or supplied with the product.
CUSTOM FABRICATION AND SPECIAL ORDERS
Custom-fabricated, personalized, cut-to-size, modified, branded, or specially ordered products cannot normally be returned because the customer changes their mind after the applicable cancellation period or after purchasing, design, material procurement, or fabrication has begun.
Deposits for custom projects are applied toward design, scheduling, material procurement, fabrication, and related project costs. If a customer cancels after work has started, PWS may retain the portion reasonably required to cover completed work and non-recoverable costs. Any refundable balance will be calculated according to the approved quotation or project agreement.
This section does not exclude remedies for custom work that is defective or materially different from the approved design or written project specifications.
SERVICES AND SITE VISITS
Fees for completed site visits, measurements, consultations, design work, fabrication labor, delivery, installation, or other services already performed are non-refundable.
If a project is canceled before completion, any refund will be based on the unperformed portion of the work, less completed work, committed materials, and documented non-recoverable costs. Project-specific quotations and signed agreements may contain additional cancellation terms.
NON-RETURNABLE ITEMS
Unless defective, misdescribed, or otherwise covered by applicable law, the following are generally non-returnable:
- Custom, personalized, fabricated, modified, or cut-to-size products.
- Special-order materials or equipment.
- Downloaded or accessed digital products.
- Services that have already been performed.
- Used welding consumables, abrasives, electrodes, or similar consumable products.
- Opened safety equipment, personal protective equipment, or hygiene-sensitive products.
- Gift cards.
- Clearance or final-sale products where clearly identified before purchase.
SHIPPING DAMAGE
Inspect delivered products as soon as possible. If an item arrives damaged, please contact PWS within 48 hours and provide:
- Your order number.
- Photographs of the product and packaging.
- A description of the damage.
- Any available delivery or carrier documentation.
Keep all original packaging until the claim has been resolved. Reporting damage promptly helps PWS submit a carrier claim but does not remove any rights available under applicable law.
RETURN SHIPPING
Customers are responsible for return-shipping costs for approved change-of-mind returns.
PWS will cover reasonable return costs when the product is confirmed to be defective, incorrect, or materially different from the order. Products returned without authorization may be refused.
REFUNDS
Approved refunds will be returned to the original payment method. PWS normally submits refunds within seven business days after approval or inspection of the returned product and, where applicable, no later than the period required by law.
Banks and payment providers may require additional processing time before the funds appear in the customer’s account. Original delivery charges are not normally refundable unless the order was incorrect, defective, canceled before dispatch, or applicable law requires otherwise.
HOW TO REQUEST A RETURN OR REFUND
Contact PWS before returning any product:
Progressive Welding Solutions Ltd.
Cantonement, Vieux Fort, Saint Lucia
Email: info@progressiveweldingsolutions.net
Website: progressiveweldingsolutions.net
Include your name, order number, product details, reason for the request, and supporting photographs where applicable.
Please allow PWS a reasonable opportunity to resolve the matter directly before opening a payment dispute or chargeback.
