Returns & Refunds Policy

1. Your Consumer Rights

This policy does not exclude rights or remedies available under applicable law. A product-specific term, supplier rule, or project contract cannot remove a right that cannot lawfully be waived.

Change-of-mind requests are different from claims involving defective, damaged, incorrect, materially misdescribed, or undelivered goods, or services not performed as agreed.

2. How to Make a Request

1. Contact info@progressiveweldingsolutions.net or WhatsApp +1 758 716 7513.
2. Provide your name, order number or proof of purchase, the item or service, and the reason for your request.
3. Where relevant, include photographs showing the problem, packaging, and shipping label. If photographs are not practical, explain the issue so we can arrange another way to assess it.
4. Keep the goods available for reasonable inspection or collection and follow the return arrangements agreed with PWS.

Do not send passwords, full card numbers, or payment security codes.

3. Cancelling Online Orders

Eligible distance purchases may be cancelled without giving a reason within the applicable seven-working-day cancellation period under Saint Lucia’s distance-selling rules. Statutory exceptions and any additional or extended cancellation rights remain applicable.

Send a clear cancellation notice identifying the order. If dispatch has not occurred, we will try to stop it. Dispatch does not by itself remove an applicable cancellation right; return arrangements may be needed if the goods are already in transit.

Where a statutory no-penalty cancellation applies, we will not impose a cancellation or restocking penalty. Outside an applicable legal right or an expressly offered return arrangement, change-of-mind requests are considered individually.

4. Standard Store Products & Exchanges

For a change-of-mind return, keep the item unused where practical, with its accessories and packaging. Any agreed return conditions must be explained before you send it back.

For a defect or misdescription claim, reasonable use before discovering the issue does not automatically invalidate your rights. Missing original packaging does not by itself remove statutory remedies.

Exchanges depend on availability. We will explain any agreed price difference and delivery arrangement. Store credit will not be substituted for a refund you are legally entitled to receive unless you choose it.

5. Damaged, Defective, or Incorrect Goods

Inspect deliveries as soon as reasonably possible and report problems promptly. If a product may be unsafe, stop using it until the issue is assessed.

PWS will review the circumstances and provide the repair, replacement, refund, or other remedy required by applicable law and the purchase terms. Where the law gives you a choice of remedy, that choice will be respected.

A short reporting target, supplier warranty, or requirement for original packaging will not be used to remove a statutory right. Supplier-dispatched goods should be reported to PWS; you do not have to deal only with the overseas supplier.

6. Custom Fabrication & Special-Order Projects

Gates, railings, structural steel, cut-to-size materials, and other bespoke work can involve project-specific design, procurement, and manufacturing commitments. Contact PWS immediately if you need to cancel or change the project.

Outside a statutory no-penalty cancellation right, any agreed cancellation settlement must reflect lawful, reasonable, documented work completed and unavoidable commitments, with credit for costs saved and recoverable or reusable materials. A deposit is not automatically forfeited in full.

PWS will provide an itemised account and refund any balance due. Bespoke manufacture does not remove remedies for defective work, non-delivery, or failure to meet the agreed specification.

See the accepted quotation and Railing Supply & Installation Contract where relevant.

7. Digital Products, Downloads & Calculators

Contact PWS if you cannot access a purchased download, receive the wrong file, or find that the product does not materially match its description. Include your order reference and a description of the problem.

Some digital products, including software, may be subject to exceptions to particular cancellation or refund rights. We will explain the applicable position rather than treating every download as automatically non-refundable.

Product-specific guarantees offered at purchase remain applicable. We will provide the support or remedy required by the purchase terms and applicable law.

8. Site Assessments & Other Services

Scheduling, cancellation, and rescheduling arrangements follow the terms provided for the service, subject to applicable law. For a site assessment, give at least 24 hours’ notice if you need to change your appointment.

The Site Assessment Terms & Conditions describe assessment fees as non-refundable. That wording does not override a statutory cancellation right or an entitlement arising because PWS failed to provide the agreed service.

Where work has started, any amount chargeable depends on the agreed terms, the work actually performed, and applicable legal requirements. A completed assessment does not guarantee that you will proceed with a fabrication project.

9. Return Shipping & Heavy Equipment

PWS will confirm the correct return address or collection arrangement. Do not ship goods to a manufacturer, supplier, or the workshop without checking the instructions first.

For an accepted defect, incorrect-item, or PWS-error claim, PWS will arrange or cover reasonable necessary return transport as required by law. For an eligible change-of-mind return, any customer-paid transport costs must be disclosed and lawful.

Machinery and oversized items may require palletisation, lifting equipment, or freight collection. Agree these arrangements before dispatching a return. Use reasonable protective packaging and keep available tracking or collection records.

Original delivery charges, customs charges, and other costs will be assessed according to the return reason and applicable rights; they are not automatically excluded from every refund.

10. Refund Method & Timing

Refunds are normally returned through the original payment method, unless another lawful arrangement is agreed. We will confirm the amount and explain any lawful deduction.

Refunds will be made without undue delay and within the applicable legal deadline. Where Saint Lucia’s statutory distance-contract cancellation refund deadline applies, the refund must be made within 30 days of cancellation; an internal review does not restart that deadline.

Your bank or payment provider may take additional time to display a processed refund. Contact PWS if a confirmed refund has not appeared so we can help trace it.

11. Delays, Lost Orders & Non-Delivery

If an order does not arrive within its advised delivery window, contact PWS. We will investigate with the relevant supplier or carrier and explain the next steps.

A carrier investigation does not permit an indefinite delay or remove an applicable cancellation or refund right. Read our Shipping & Delivery Policy for further delivery information.

12. Policy Updates & Questions

We may update this policy for future purchases. A later website change will not retrospectively reduce rights or guarantees applying to an earlier order. Keep your order confirmation and the terms supplied at purchase.

If you disagree with a decision, ask for the reasons in writing and provide any supporting information. You may also approach a competent consumer authority or court where applicable.